Service Engineer - Hospital Patient Monitoring/Ultrasound
Description
Job TitleRemote Service Engineer - Hospital Patient Monitoring/UltrasoundJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.Your opportunity:We have an opportunity for a Remote Service Engineer to join our team specialising in Hospital Patient Monitoring/Ultrasound devices based in the Philippines.This role will be reporting to the Service Delivery Team Leader based in Singapore with a dotted line to Australia Service Delivery Team Leader. This position is focused on delivering advanced technical service support to our customers, creating experience without equal every day.As a Remote Service Engineer, you will thrive in engaging in interactions with customers to provide information in response to first line technical support with inquiries about products and services, problems and services requests raised by customers (internal or external), embedding a First Time Right and End-to-End approach. You will work collaboratively with Technical Support, Technology, Service and Commercial teams to remove barriers and facilitate an exceptional and consistent experience to our customers. Your key responsibilities will be:Manage inbound calls from customers, remotely accessing the system and providing initial remote diagnosis for our Patient Monitoring systems and --- Source: jobicy - Philips
