Director, Travel Services
Description
The Navan Global Operations & Service (GO&S) team is seeking an experienced and forward-thinking Director of Travel Services to lead our North America Travel Services organization. In this role, you will be responsible for delivering exceptional customer experiences, driving operational excellence, and building scalable, high-performing teams that support Navan's continued growth. We're looking for a leader who combines strong operational expertise, a passion for the travel industry, and a technology-first mindset, with the ability to leverage AI, automation, and data-driven insights to transform how we support our customers. What You'll Do: Lead and scale Travel Services operations across North America, ensuring consistent delivery of high-quality customer support while balancing customer satisfaction, operational performance, and cost efficiency. Own and continuously evolve the Global Operations & Service operating model, developing scalable support strategies across Core, Designated, Dedicated, and other specialized service offerings. Build and execute operational strategies that support business growth, improve efficiency, and deliver exceptional experiences across customer segments. Lead, develop, and inspire high-performing teams, fostering a culture of accountability, continuous improvement, engagement, and professional growth. Own operational performance and key service metrics, including SLA, customer satisfaction, quality, productivity, efficiency, and cost-to-serv --- Source: jobicy - TripActions
