Customer Service Representative II (Seasonal)
Description
Headquarters: Texas, United States URL: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=41a778b2-3a5e-42c7-9770-87f62458fb3e&ccId=9200871460505_2 Work Setup: Remote/WAHEquipment: (BYOD) Bring-Your-Own-DeviceSalary: $16/hrThe Customer Service Representative II is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative look like?Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chatProvides in-depth information about products and services to customersResolves complex customer issues in a timely and efficient mannerFollow up with customers to ensure that their issues have been resolved to their satisfactionProperly and accurately document customer interactions in the organization’s CRMHandle cases that require escalation to higher-level support or management and ensure they are resolved efficientlyEffectively manage high-pressure situations, maintaining professionalism and composure while resolving issuesAdhere to company policies and proceduresMeet or exceed performance targets for related KPIsContinuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as needed to resolve customer issuesMaintain a posi --- Source: weworkremotely - Ninja Partners LLC
