Lead, Customer Support - Thailand
Description
What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. Location: Remote – Thailand How You'll Make an Impact As the Customer Support Lead, Thailand, you will lead, mentor, and develop a team of Thailand Customer Support Coaches responsible for delivering exceptional customer and technical support experiences to Cloudbeds customers. Your primary focus will be building a high-performing, customer-centric team through coaching, performance management, technical guidance, and daily operational leadership. You will ensure the team delivers timely, accurate, and professional support while meeting service quality, productivity, and customer satisfaction goals. Working closely with the Customer Success Lead, global Customer Support leaders --- Source: jobicy - Cloudbeds
