Billing and Reimbursement Customer Service Representative
Description
About Clarity Clinic, PLLCClarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life. Through this multidisciplinary model, we're redefining what accessible, comprehensive mental health care looks like. At Clarity Clinic, we are seeking a Customer Service Representative to work in our Billing and Reimbursement department. Location: Remote (Note: Candidates must be based in the state of Illinois) In this role, you will: Ensure that patients are treated with the highest level of confidentiality and professionalismMaintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and supportAssists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as neededManage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiriesResponsible for Self-Pay AR and man --- Source: jobicy - Clarity Clinic
