Triage Consultant
Description
Headquarters: Benge Corner, Texas, United States URL: https://www.chenega.com/ Overview AMERICAN HOSPITAL SERVICES GROUP,LLC. Remote The Military OneSource contact center serves as the primary entry point for participant engagement across all program services. Triage Consultants play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to internal and external service providers. As the first point of contact, Triage Consultants ensure timely, accurate, and consistent delivery of information and access to resources, while maintaining a high standard of customer service and operational efficiency. Responsibilities 100% Remote - Telework Provide Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services. Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to internal and external service providers. Routing participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources. Perform in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and timely support to participants. Interactions shall be conducted in a professional, participant-focused m --- Source: weworkremotely - American Hospital Services Group
