Customer Success Manager, Digital - Florida
Description
Department: Customer Success Position: Customer Success Manager, Digital - Florida About the Role: The Customer Success Manager (Digital) will have a strong mind for handling client needs, as well as a deep understanding of how to use digital tools to achieve customer satisfaction at scale. The individual in this role will be responsible for managing and retaining a large portfolio of customers, contributing to driving network engagement and filling gaps with new & existing customer geographies by providing agnostic engagement bandwidth to facilitate partner onboarding with a focus on platform adoption. This role requires someone with a creative and strategic mindset, who is customer and team-oriented and has the ability to thrive in a high growth and fast-paced company environment. What You'll Do: Manage a high-volume, tech-touch book of business using a “one-to-many” approach Deliver best practices for workflows and onboarding strategies, based on specific network use cases, innovative engagement approaches, and an understanding of related tools Segment your book of business and develop strategic plans that deliver customer value at scale Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value. Build and own targeted cadences to effectively drive maturity, and expansion across different customer segments and personas. Leverage Salesforce to create innovative workflows that automate key account engagement --- Source: jobicy - Unite Us
