Patient Support Associate
Description
Headquarters: United States URL: https://jobs.workable.com/company/3wgtrh3s6EV5NeGDfrNXdR/jobs-at-theranica-usa%2C-inc. Customer Support Associate – Theranica USA, Inc. Full-Time, Remote position Theranica USA is based in Bridgewater, NJ. It is a wholly owned subsidiary of Theranica Bioelectronics, an Israeli bio-medical technology company devoted to developing and commercializing clinically effective, non-invasive, personal, and connected medical devices for the treatment and management of migraine. Theranica USA's first marketed medical device is Nerivio®, a first-in-category, FDA-cleared medical device indicated for the acute treatment of migraine. For more information: www.Nerivio.com. We are looking for a Nerivio Customer Support Associate to support the company’s Patient Journey programs, reporting to the department manager, and working cross-functionally with other departments impacting the patient journey. Main Responsibilities, include but not limited to: Work as part of the Nerivio Cares Customer Support team to deliver high-quality, patient-centered support. Serve as a primary point of contact for patients and prescribers, providing professional, empathetic assistance through phone, email, and chat. Communicate clearly and effectively—both verbally and in writing—to answer questions, troubleshoot issues, and guide patients through Nerivio products and processes. Support patients by problem-solving, addressing concerns, and ensuring a smooth, positive experi --- Source: weworkremotely - Theranica USA, Inc.
