Binance Accelerator Program - VIP User Operations
Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world. About the Role Join the VIP Middle Office team, the function behind the experience our highest-value users get. This role sits at the front of that experience: you will use AI tools to make VIP identification, service setup, and service exit faster and more consistent, help build the client profile that shapes user operation decisions, and keep a close read on how competitors run their communities and benefits. It is a role for someone who wants to see how a global exchange actually operates its top user segment, and who is comfortable working with Product, Design, Sales, Marketing, and Customer Service at the same time. What You'll Do Maintain and improve the identification and service setup of new VIP users, using AI tools to handle and review cases at scale. Identify VIP users who no longer qualify and manage their service exit, improving how quickly and consistently those decisions are made. Own the reporting of new ser --- Source: jobicy - Binance
