Customer Success Manager
Description
The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the company’s products and services. The CSM serves as a trusted advisor and primary point of contact for assigned customers throughout the customer lifecycle. This role requires strong communication skills, strategic thinking, problem-solving abilities, and a customer-first mindset. Salary range: $102,000-119,000 plus 10% bonus Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation. Benefits Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it. Benefits include: -PTO, holiday pay and holiday of choice -401(k) match -Life insurance -Short-term disability -Health, dental and vision insurance -Maternity/paternity leave -Health savings account (HSA) -Flex spending accounts (FSA) – health and dependent Position Responsibilities may include, but not limited to Build and maintain strong, long-term relationships with customers Serve as a primary point of contact for assigned accounts Conduct operational check-ins, business process reviews, and drive escalated issues to resolution Develop a deep understanding of customer goals, challenges, and operational needs Monitor cu --- Source: jobicy - Mom’s Meals
