Support Agent
Description
HyperHug is an international game development studio specializing in the shooter genre. Our main office is based in Cyprus, but our talented team works remotely from around the world. We’re developing Oxide: Survival Island, an immersive multiplayer survival shooter for mobile platforms, and we’re always looking for motivated individuals who want to grow with us, contribute their creativity, and help shape the future of our games. We’re looking for a Support Agent to help us deliver fast, friendly, and accurate assistance to our players. You’ll manage incoming tickets, maintain and improve our knowledge base, set up basic automations or bots when needed. What You’ll Be Doing: Respond to player inquiries in SDK with clarity and empathy. Correctly categorize, tag, investigate, and escalate tickets when needed. Review complaints, verify evidence, and apply account actions (including bans) when appropriate. Perform required actions in internal tools/systems to resolve player cases. Update and create FAQ/KB articles, proofread content for new releases. Monitor our Discord community for bug reports and player issues. Validate community bug reports and prepare structured bug tickets for the development team. Support and create SDK automations (adjust rules, report errors). Monitor recurring problems, identify incidents, and provide structured feedback. Assist in preparing for new game versions by validating player-reported issues, and preparing clear bug reports --- Source: jobicy - HyperHug
