Help Desk Analyst
Description
Headquarters: United States Help Desk AnalystJob Title: Help Desk AnalystLocation: United States (Remote)Work Mode: 100% RemoteExperience: 2–6 YearsSalary Range: $50,000 – $80,000 per year (USD)Employment Type: Full-TimeJob Category: Information Technology / Technical SupportJob SummaryWe are seeking a motivated and customer-oriented Help Desk Analyst to join our IT support team in the United States. The ideal candidate will provide first-level and second-level technical support, troubleshoot hardware and software issues, assist employees with IT-related problems, and ensure timely resolution of technical support requests.This position offers a fully remote work opportunity for qualified candidates across the United States.Key ResponsibilitiesProvide technical support to employees and end users through phone, email, chat, and ticketing systems.Respond to IT support requests and resolve technical issues within established SLAs.Troubleshoot hardware, software, network, and operating system problems.Assist users with Windows, macOS, Microsoft 365, Outlook, and Teams.Perform password resets, account unlocks, and user access management.Support VPN, Wi-Fi, internet connectivity, and printer-related issues.Create, update, and manage support tickets using IT service management tools.Escalate complex technical issues to appropriate IT teams.Maintain accurate records of incidents, resolutions, and troubleshooting procedures.Assist with software installation, system updates, and basic --- Source: weworkremotely - EdgeQ Technologies Private Limited
