Senior Customer Service Manager
Description
Job Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.Job DescriptionRoles and ResponsibilitiesAct as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area -Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage areaRequires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.Interprets simple internal and external business challenges and recommends b --- Source: jobicy - GE Vernova
