(fluent German & English) Customer Support Consultant, Banking (remotely)
Description
Headquarters: Košice, Košice Region, Slovakia Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.What you will do:Deliver outstanding customer support via emails, calls, and chatsBuild strong and lasting customer relationshipsResolve customer issues quickly and efficiently, ensuring high-quality solutionsKeep up with evolving tools and technologyEscalate complex issues to the appropriate team for resolutionApply the latest and greatest customer happiness practicesMaintain a deep understanding of client solutions and meet KPIsCommunicate with developers and cross-functional specialistsWhat you need to succeed in this role:Fluency in German and English (C1 or higher), both spoken and written6–12 months of experience in customer supportStrong analytical thinking, research, and problem-so --- Source: weworkremotely - Supportyourapp
