VP - Customer Success & Account Management - SaaS
Description
Headquarters: Remote URL: http://tourcc.com WHO WE'RE LOOKING FORYou are passionate about tech products & services and what it can accomplish. (Bonus: you understand the challenges our ideal clients face and are excited to be of service to this market.) In addition:• You have 9+ years of experience in a similar role, 3+ of which should be from a SaaS company.• You have a high level of attention to detail, and accuracy matters to you. • You are empathetic and have a real desire to help our customers reach their goals.• You have good taste: not necessarily a design background, but you know what good looks like (or simply how to rectify bad content, and teach clients good vs bad) • You can get excited about helping our users get the most out of our tools – including giving tough love when they are using them incorrectly.• You are driven, self-motivated, enthusiastic, have a "can do" attitude and a results-driven mentality with a bias for speed and action (while not missing the details!)• You have excellent communication and interpersonal skills, and are able to be flexible and operate effectively with uncertainty and change.Bonus:• You have a good understanding of marketing and martech solutions, and you have great experience with CRM systems such as Hubspot, Salesforce, Zoho, etc., • You're just as happy getting your hands dirty with implementation work as you are building out high-level systems/processes, and managing a large team.Onboarding and training:• --- Source: weworkremotely - TourCC
