Customer Happiness Advocate (Remote - Canad)
Description
Headquarters: Finland URL: https://www.turtles.com/ Customer Happiness Advocate (Remote - Canada, UK, Spain, Finland) Job description Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you! We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront! As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone. Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines. We're looking to fill this role immediately, so please apply ASAP! Responsibilities Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails. Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping. Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible. We live to go above and beyond for our customers. Completing follow-up documentation after each customer ticket. Offer needs-based solutions, n --- Source: weworkremotely - Turtles
