Customer Service Representative
Description
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.This position is full time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 10:30 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 2 - 3 weeks of on-the-job training. The hours during training will be based off their schedule. Primary Responsibilities:Manage administrative intake of membersWork with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / OR providersScheduling incoming and outgoing peer to peer reviewsHandle resolution / inquiries from providersOther duties as assigned This is high volume, customer service environment. You'll need to be --- Source: jobicy - UnitedHealth Group
