Strategic Customer Success Manager
Description
About Osano:Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.About the Role:We’re looking for a Strategic Customer Success Manager to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term customer value across our highest-value accounts.This position is ideal for someone who is both relationship-driven and data-informed—someone who can build trust with stakeholders while leveraging product insights and metrics to guide strategy and outcomes.Responsibilities:Customer Ownership & Retention Own and manage a strategic book of business end-to-end, serving as the primary point of contact across executives, business, and technical stakeholders. Drive retention with a slight focus on expansion (GRR, NRR, upsell opportunities) Monitor customer health, engagement signals, and sentiment to proactively identify and mitigate churn risks Customer Engagement & Outcomes Build strong relationships with key stakeholders that reinforce trust and long-term partnership Drive product adoption and measurable customer outcomes Partner with customers to define success c --- Source: jobicy - Osano
