Client Success Advisor
Description
Headquarters: LaGrange, Georgia URL: https://sitecare.com Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients. This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability. Responsibilities Own and manage a portfolio of high-value client accounts. Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO. Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work. Monitor client consumption relative to plan scope. Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage. Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress. Hold delivery teams accountable on quality and timeliness. Flag risks early and escalate directly before issues surface in client-facing meetings. Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments. Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets. Coordinate with delivery, support, and development teams on larger engagements. Maintain ownership of --- Source: weworkremotely - SiteCare
