CRM Administrator & Technical Support (Night Shift)
Description
Headquarters: Manila, 00, Philippines URL: http://wingmangroup.com.au Job descriptionAbout the RoleWe're looking for a highly organized and customer-focused CRM Administrator & Technical Support professional to join our growing team.This role is primarily responsible for managing customer relationships, memberships, CRM administration, and customer enquiries during the overnight shift. You'll be the main point of contact for members, ensuring they receive exceptional support while maintaining accurate CRM records.In addition to CRM responsibilities, you'll provide basic first-line technical support for a small number of member enquiries each night. Most technical issues are straightforward and involve guiding members through login issues, access concerns, or simple troubleshooting. Training will be provided on our client's systems.If you enjoy customer service, have excellent attention to detail, and are comfortable learning basic technical troubleshooting, we'd love to hear from you.What You'll DoCRM & Customer Support (Primary Responsibilities)Respond to member enquiries via phone, email, and messaging platformsManage new member onboarding and account setupProcess membership cancellations, changes, and offboarding requestsMaintain accurate customer information within the CRMFollow up on customer reviews and feedbackAssist members with bookings, memberships, and general enquiriesDeliver outstanding customer service with professionalism and empathyTechnical --- Source: weworkremotely - Wingman Group PTY
