Customer Experience Specialist
Description
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. Itâs transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. Weâre not waiting for the future to arrive. Weâre shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.The Crown Is YoursAs a Customer Experience Specialist, youâll help deliver exceptional customer experiences by partnering closely with our vendors and internal teams. Youâll support the day-to-day success of our outsourced operations, helping ensure customers receive consistent, high-quality support across every interaction. Working across Customer Experience, Shared Services, Analytics, Risk, and Technology teams, youâll solve operational challenges, identify opportunities for improvement, and drive performance that enhances the customer experience.What you'll doSupport the operational performance of Customer Experience vendors, helping ensure service level objectives, quality standards, and customer satisfaction goals are consistently achieved.Serve as a key partner to vendor teams by resolving operational questions, coordinating cross-functional support, and helping remove obstacles that impact performance and the customer experience.Review customer inter --- Source: remoteok - DraftKings Inc.
