Office Admin
Description
Customer Care & Administrative Coordinator (Remote)TruBlue of Delmarva is seeking an organized, energetic, and customer-focused Customer Care & Administrative Coordinator to join our growing team. This position plays a vital role in ensuring every customer receives exceptional service from their first phone call through project completion.We're looking for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in staying organized. If you're a self-starter with excellent communication skills and a passion for providing outstanding customer service, we'd love to hear from you.ResponsibilitiesCustomer Service- Answer incoming phone calls and respond to customer inquiries professionally and promptly.- Respond quickly to web leads from Google, Thumbtack, and other marketing sources.- Schedule estimates and service appointments using Housecall Pro.- Confirm upcoming appointments and communicate schedule changes with customers.- Conduct customer satisfaction follow-up calls after completed projects.- Request Google reviews and maintain positive customer relationships.Sales & Office Support- Follow up on outstanding estimates and assist in converting leads into booked jobs.- Maintain accurate customer records and job notes within Housecall Pro.- Assist with invoicing, collecting deposits, and tracking customer communications.- Coordinate calendars for the owner and project managers.- Support daily office operations and administrative tasks.Marketing --- Source: remoteok - TruBlue of The Woodlands
