Sr. Software Engineer II - AI
Description
Job Summary: The Sr. Software Engineer II - AI will lead the build of GenAI-powered product experiences and the shared AI platform infrastructure that powers them. This includes RAG pipelines over the iHerb catalog and customer reviews, LLM-driven personalization, a conversational Wellness Agent, agentic workflow systems, and the evals and MLOps layer that makes AI features production-grade and repeatable. Specializations within this track include: RAG and personalization, agent framework and tool use, evals and guardrails, and LLM application development for internal business functions such as marketing automation and BI agents. Job Expectations: Design, build, and operate production AI features: RAG pipelines, LLM-driven recommendations, conversational agents, or agentic workflow automation. Build the shared AI platform layer: retrieval infrastructure, eval frameworks, model monitoring, guardrails, and observability. Write LLM applications and integrations with marketing platforms, BI tools, or customer-facing product surfaces. Evaluate model and feature quality using structured eval frameworks; iterate on prompts, retrieval strategies, and model selection using data. Use AI-driven SDLC tooling such as Claude Code as a daily practice for both AI and non-AI code. Coordinate with the Personalization team to align GenAI product features with existing ML personalization signals. Document AI system design decisions, evaluation results, and operational lessons i --- Source: jobicy - iHerb
