Customer Care Advocate
Description
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime.We offer on-the-job training. The hours of training will be aligned with your schedule. Primary Responsibilities:Answer 60 - 90 incoming phone calls per day and identify the type of assistance neededAsk appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systemsResearch complex issues across multiple databases and work with support resources to resolve caller issues and / or partner with others to resolve escalated issues You'll be rewarded and recognized for your performance in an environment that will challeng --- Source: jobicy - UnitedHealth Group
