Customer Support Associate (Self-Service)
Description
About Osano:Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.About the RoleJob Description As a Customer Support Associate (Self-Service), you'll support the growth and success of Osano's self-service customer channel by helping customers find answers quickly, improving the organization and quality of self-service resources, encouraging product adoption, and identifying opportunities that contribute to customer growth and expansion.Working alongside the Customer Experience team, you'll gain hands-on experience supporting customers, maintaining knowledge base resources, and learning how SaaS companies create exceptional customer experiences. The Role Assist in supporting self-service customers by performing proactive outreach, answering common product and account questions and providing guidance throughout onboarding. Escalate complex customer issues and surface expansion opportunities to the appropriate Customer Experience team members. Help ensure customers have a positive, efficient, and successful onboarding and support experience. Help organize and maintain self-service resources so they are easy for custo --- Source: jobicy - Osano
