Customer Success Manager Large Law Accounts (Legal Tech)
Description
Do you have a JD?Are you passionate about helping legal professionals transform the way they work through technology and AI?Do you thrive in strategic customer-facing roles where you can drive measurable business outcomes and lasting partnerships?About the RoleThe Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers. These accounts require a strong understanding of complex legal workflows, stakeholder dynamics, technology adoption, and the evolving role of AI in legal work.This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.The Large Law Customer Success Manager serves as a trusted advisor to customer stakeholders, guiding success planning, workflow adoption, and change management across sophisticated legal environments. ResponsibilitiesManage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growthBuild trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm prioritiesGuide firms in embedding drafting, research, analytics, and AI-powered workflow solutions into daily legal workPartner cross-functionally with Sales, Product, --- Source: jobicy - LexisNexis
