Care Navigator Level 1
Description
Job Type:Full-TimeLocation:Fully Remote (U.S.)Reports To:Care Navigator SupervisorPay:$22.00 per hourClassification:Non-Exempt / HourlyAre you a healthcare professional who thrives in a fast-paced environment and wants more than âjust a call center jobâ? myLaurel is hiring a Care Navigator, Level 1 to serve as the critical first connection our patients have with the myLaurel care team.This is a specialized role for someone who wants to build foundational skills in healthcare navigation, clinical problem-solving, and cross-functional collaboration â with real room to grow. You'll be the voice patients and caregivers turn to for scheduling, education, and support as they navigate their care journey at home.We're looking for high-performers who are proactive, adaptable, and eager to grow within a high-impact startup environment.Key ResponsibilitiesPrimary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls. Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately. Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey. Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation. Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR). Cross-Funct --- Source: remoteok - Ready
