(American English) Customer Support Consultant (LATAM)
Description
Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.What you will do:Deliver outstanding customer support via phone calls, chats, and emails;Build strong and lasting customer relationships;Keep up with evolving tools and technology;Handle sensitive customer data with care and security;Apply the latest and greatest customer happiness practices;Maintain deep understanding of client solutions and meet KPI.What you need to succeed in this role:Excellent English communication skills (C1/C2 for both spoken and written);At least 6 months experience in customer support role;Tech-savvy, able to test and troubleshoot basic technical issues;Quickly grasps new tools, processes, and product features; Excellent at managing multiple projects at once;Personal computer (at least 8Gb of RAM) with a stable interne --- Source: jobicy - SupportYourApp
