Director, Member Experience (Process Improvement)
Description
Job SummaryThe Director, Member Experience is responsible for developing, implementing, and monitoring a successful strategy to achieve Molina’s Medicaid membership retention goals & objectives across the enterprise for the Medicaid lines of business (TANF, ABD, Expansion, CHIP) including similar solutions for other LOBs (Medicare, Marketplace) as appropriate. This position is accountable for the development of enterprise strategies that lead to membership growth and retention. The ideal candidate would be curious, enjoy cross functional collaboration, and have a proven track record of creating and implementing successful strategies to improve member/customer satisfaction. This role will be full-time remote and healthcare/pharmacy experience is highly preferred. Knowledge/Skills/Abilities Identify and drive process improvements to enhance the member and provider experience. Develop strategies to alleviate pain points in areas such as pharmacy, network and provider relations, pharmacy, and other critical areas the effect overall experience. Participates and contributes in Enterprise Health Plan meetings, regarding the overall strategic planning for the health plan. Identifies opportunities and helps develop / prioritize initiatives that help with member retention. Works closely with the leadership team to ensure that the results of member satisfaction/retention activities are consistent with the state’s direction and objectives, and develops & implements strategies to quickly --- Source: jobicy - Molina Healthcare
