Customer Happiness Team Member - Freelance Friend (6 months)
Description
Not all heroes wear capes — but plenty of them use toilet paperWant to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!Funny name, serious businessWe are a leading eco-friendly household essentials business and we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $18 million AUD to this mission. Basically, we’re really good at making it easy to do good.We operate scaling businesses the UK, US, Australia and Canada. Our amazing team is based in Australia, the UK, the Philippines, China, and the US. Our 250+ people aim to make the biggest possible impact for people and the planet. Over the next 5-10 years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.A bit about the roleAs a Customer Happiness Team Member, you are the voice and heart of our brand. You won't be reading off rigid, robotic scripts or relying on standard macro templates; instead, you’ll deliver personalised, empathetic, and human experiences that leave our customers feeling genuinely delighted. You will take full ownership of candidate and customer interactions—from subscription management and delivery queries to multi-channel social media DMs—turning everyday support into long-term brand loyalty.This is a freelance 6-month contract (September 2026 to February 2027), rem --- Source: jobicy - Who Gives A Crap
