Customer Success Manager
Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:We are looking for an experienced Customer Success Manager to work with long-tail higher education clients. This position will focus specifically on supporting our customers who have implemented Canvas and provide exceptional customer service to maintain strong relationships within a scaled book of business.What you will be doing:Manage the Instructure customer experience for all customers within a scaled North American territoryAnalyze data and usage trends across your scaled book of business to uncover actionable insights, proactively identifying risks and making strategic recommendations to improve customer health.Work collaboratively with Sales and Renewals to achieve growth and renewal targetsUnderstand the customer’s vision and goals with the Instructure Learning Platform and help them achieve successAct as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams.Here is what you will need to know/have:Successful candidates will have the following education, experience and skills:Requires a Bachelor' --- Source: jobicy - Instructure
