Clinical Coordination Manager
Description
Department: Support OperationsReports To: Director, Support OperationsLocation: Remote (U.S.)Position Type: Full-Time, ExemptPosition SummaryThe Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for maintaining accurate, appropriately filled provider schedules across all markets. This role provides leadership, operational oversight, training, workload management, process improvement, and cross-department collaboration to support consistent scheduling performance.This leader sets daily and weekly priorities, delegates work, holds the team accountable, monitors current and upcoming schedule health, and identifies risks before they impact provider days. The manager ensures accepted treatment and unscheduled new-patient backlogs are actively worked and that scheduling barriers are tracked and escalated to the appropriate owner.Key ResponsibilitiesTeam Leadership & Performance ManagementLead, mentor, and develop Clinical Coordinators through clear priorities, delegation, accountability, and follow-throughConduct regular 1:1s, performance reviews, coaching, and ongoing training refreshersOversee team scheduling, workload balancing, and coverage across markets based on provider days, appointment volume, and overall workloadSupport onboarding and competency development for new team membersFoster a positive, efficient, and collaborative culture grounded in service excellence and ownershipAppointment Readiness & Schedule ReliabilityMonitor the --- Source: remoteok - Enable Dental
