Customer Care Agent (English and Spanish)
Description
Job DescriptionWHAT YOU WILL BE WORKING ONMain challengeWe are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality across multiple live projects, including Disney Magic Kingdoms, Dragons Mania Legends, and Minion Rush. What it means on a daily basis Handle customer requests via tickets, with potential phone support, in English and SpanishInvestigate and resolve issues using internal tools and knowledge basesTrack, document, and follow up on cases until full resolutionEscalate complex or technical cases to relevant teams when neededIdentify recurring issues and contribute to improving support processes and templatesWhat success will look like Fast and accurate resolution of customer cases with a strong focus on qualityHigh level of customer satisfaction and service consistencyEffective workload management and strong prioritization skillsActive contribution to improving support workflows and reducing recurring issuesWho you would be working withYou will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.Your recruitment journeyRecruiter interviewTestTeam interview with Hiring Manager and Language Speaker in English and SpanishWhere this role can take youThis role offers growth in seniority, allowing you to deepen your expertise in customer care, play --- Source: jobicy - Gameloft
