Customer Service Representative
Description
Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activityâmaking critical outbound calls, delivering clear info, and keeping everything on track.About the Company: This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.Location: El Salvador - Fully RemoteYour Mission: Day to Day ResponsibilitiesMake high-volume inbound and outbound auction-related calls using approved scriptsClearly explain auction details, deadlines, and next stepsDocument call outcomes and tenant responses accurately in the systemComplete multiple call attempts and follow required follow-upsHandle sensitive or escalated conversations with empathy and professionalismStay compliant with timelines, legal requirements, and internal policiesFlag trends, issues, or concerns to team leadsJump in on additional outbound call projects as business needs shiftYour Toolbox: Skills to be SuccessfulPrevious call center, customer service or outbound calling experience (preferred)Strong verbal communication and active listening skillsAbility to stay calm in high-stress or sensitive conversationsComfortable working independently and managing your timeBasic computer skills and experience with CRM or call sy --- Source: remoteok - Adaptive Teams
