Customer Support Team Leader – Bulgarian Language
Description
Have you always considered yourself a natural leader? Are you proud of your Bulgarian language and organizational skills? If you think you have the ability to motivate and manage people in a creative way, then you are the one we are looking for!While leading a team of agents, supporting exceptional clients, and providing satisfaction to both the company and the customer, your main duties and responsibilities would be:Improving common communication through timely and accurate provision of information for the purpose of joint developmentOrganizing a team that will provide quality information about a particular service in the appropriate time periodRespecting the agreed SLA with the clientQuality and timely reporting to the clientData entry and monitoring of PNL statusMotivating and inspiring members as well as creating an atmosphere oriented towards open communication, trust, and the existence of teamworkParticipating in meetings needed for improvement of the quality of work and services - feedback, challenges, lessons learned, and joint challengesCreating a timetable for team members to meet customer service expectationsTaking care of working hours and requests for free days/absenceTransferring knowledge to new members of the teamWhat we expect from you:Fluency in Bulgarian and English – both written and spokenPrevious experience in Customer Support, Contact Center or a similar customer-facing environmentPrevious experience in a Team Leader, Supervisor, Senior Agent or similar --- Source: jobicy - Mplus
