Collections Agent
Description
Collections Agent provides an array of repayment solutions to customers that have reached the default stage. The Agent will ensure customers are contacted via various communication channels and negotiate terms of repayment that amicable to both the customer and the company.Primary Duties And ResponsibilitiesConduct outbound collection communication with a view of reaching customers and negotiating payment termsUtilize skip tracing strategies to locate customers and negotiate payment termsUpdate customer accounts and loan statusesExecute collection strategiesAdhere to QA policies and proceduresProvide feedback to Leads on customer feedback and process improvementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirementsthat follow are representative of knowledge, skills and/or abilities required.EducationA minimum of an Associateâs DegreeWork ExperienceMinimum of 2 yearsâ experience in Call Center operations Collections or Sales(Equivalent combination of education with work experience will be considered)Knowledge/Skills/AbilitiesGood spoken and written communication skillsIntermediate computer skillsIntermediate social mediaAttitude and BehavioursRespect for confidentiality and discretionTarget drivenFlexibleWorking EnvironmentThe agent will be located at Quickstop office in Barbados, operating under the rules associated with the office.Dress Code in effect and a time off schedule shared. Agent is required --- Source: remoteok - CRNCY Group
