Post Office Manager
Description
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SummaryResponsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.Duties & ResponsibilitiesLeads by example and ensures that Post Office staff demonstrate our CORE ValuesInterviews and recommends final candidates for hiringEnsures Post Office cashiers complies with all Store StandardsTrains employees in job functions and provides on-going coaching and instructionsAssists with completing performance reviews of Post Office cashier staff in conjunction with the FSMCustomer ServiceEnsures exceptional customer service is provided beyond expectationEnsures employees present proper image to the public in accordance with Uniform PolicyLoss PreventionEnsures all loss prevention systems and procedures are performed according to StandardsEnsures procedures regarding parcel checks are adhered toQualificationsPlanning, Judgement and Decision MakingIndependent thinking and decision making when dealing with issues related to customerâs requestsJudgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutionsThis position requires the ability to act upon tasks and goals outlin --- Source: remoteok - Shoppers Drug Mart
