Customer Service Agent
Description
Job Title:Customer Service AgentLocation: Exeter Head Office - Full TimeHours: 40 hours Monday-Friday + Saturday shift rotaBenefits:22 days holiday, increasing to 27 plus bank holidaysFree onsite parkingFree onsite gymCompany pension schemeEmployee discount schemeFunded Summer and Christmas events Cycle to Work SchemeDiscounted car hire ratesThe Role:You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.No prior experience is necessary, full training will be given.This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.Responsibilities:To provide outstanding customer service and exhibit excellent communications skills when interacting with clientsRegularly monitor personal and team inboxes and respond to emailsEnsure all customer complaints are resolved to the customers satisfactionTo process data accurately using a variety of inhouse systemsAnswer calls and promptly resolve any requests or queriesThe Candidate:Happy to work independently, as well as in a part of the teamExcellent communication skillsStron --- Source: remoteok - Thrifty Car and Van Rental
