Customer Experience Associate
Description
Customer Experience Associate Peerspace · Customer Experience · Entry level Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital. Our people are the heart of Peerspace. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations. We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization. About the role Most routine questions get answered before they ever reach a person. What's left are the conversations that actually need one: a host and a guest who remember the same booking differently, a photographer whose shoot starts in three hours and the space just fell through, a situation where we don’t have a policy in place to resolve. That's the work. As a Customer Experience Associate, you'll handle the cases that require judgment, empathy, and a bit of creative problem solving; and in the process you'll learn how a two-sided marketplace actually works, from the inside out. What you'll do Work a queue of guest and host conversations across chat, email, phone, and SMS --- Source: jobicy - Peerspace
