Customer Success Manager – High-Touch Onboarding
Description
Headquarters: Delaware URL: https://hyros.com/ About the Job At HYROS, we help businesses understand exactly where their customers and revenue come from through advanced ad tracking and attribution. We're looking for an experienced Customer Success Manager with 5+ years of experience to own high-touch onboarding and customer success for key customers. This is not a purely relationship-focused CSM role. Onboarding at HYROS has a strong technical component. You'll need to understand how a customer's marketing and sales ecosystem works, help them connect the right platforms, troubleshoot setup issues, and make sure their tracking is working correctly. Your goal is clear: help customers get set up correctly, reach value fast, trust their data, and use HYROS to make better business decisions. This is a high-ownership role. You'll lead customer relationships, identify risks early, solve problems proactively, and be accountable for successful onboarding, adoption, and retention. What You'll Own & What Success Looks Like As a Customer Success Manager at HYROS, you'll be responsible for guiding customers through onboarding, helping them get real value from their data, and building strong relationships that support long-term retention. Your performance will be measured across four key areas: Customer Retention: The percentage of customers you successfully retain within your assigned portfolio. Customer Portfolio: The number of customers you manage while maintaining a high standa --- Source: weworkremotely - HYROS
