Director of Customer Success, APAC
Description
Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface. We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale. Why are we hiring for this role? We’re looking for a Director of Customer Success to join our high-performing team to manage and lead the APAC Customer Success team. As a Director of Customer Success, you'll lead a team consisting of Customer Success Managers primarily based in Australia. What will you do? Proactive thought leadership on customer strategy and roadmap, account governance, and recurring strategic discussions with both customers and internal teams Adoption strategies, delivery plans, and economic models to realise the customer experience at scale Develop account expansion strategies, working with customers to identify areas where we can provide additional services & solutions Be accountable for the onboarding, training, implementation, support, hiring, capacity plans and advocacy f --- Source: jobicy - UpGuard
