Navan Pro Consultant
Description
About the RoleThe main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel. What you’ll doService Expectation Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation. Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M Ability and willingness to service different client industry sectors across the wider business Demonstrate innovative thinking and provide a consultative approach To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology Operational Excellence Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team Pro-actively build meaningful and long-lasting relationships both internally and externally Always exceed client’s expectation Identify and implement opportunity to add value to each booking Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline --- Source: jobicy - TripActions
