Client Success Manager - Enterprise Accounts
Description
Headquarters: Atlanta, Georgia, United States URL: http://www.fixdapp.com About FIXD & AppraisalPRO: FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app. AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple. On-Target Earnings (OTE) for this role is $80,000 to $100,000 Job Description: AppraisalPRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system. Role Onboard dealership customers to AppraisalPRO and conduct initial training Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues Proactively provide support by actively monitoring product usage to identify red flags Influence and build rapport with key decision-makers in order to --- Source: weworkremotely - FIXD Automotive
