Find Work

Company DescriptionTrupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners' budget and care for their pets. At Trupanion, we offer a collaborative pet-friendly environment where everyone is encouraged to be themselves. Join Our Customer Retention Team: Meaningful work impacting pets' lives! Job DescriptionAt Trupanion, our Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service. We’re looking for people who are excited to educate pet owners and champion the value of protecting their pets with Trupanion coverage. Our Contact Center is open 24/7, 365 days a year – including nights, weekends, and federal holidays – so team members should be prepared to support pet parents whenever they need us most. As a Customer Retention Specialist, you’ll play a vital role in deepening relationships by engaging with customers during the moments that matter most. You’ll approach each interaction with empathy and care. Listening actively, thoroughly investigating concerns and taking thoughtful, timely actions to provide meaningful support. Through impactful phone conversations and personalized email follow-ups, you’ll reeducate pet parents on the long-term value of coverage, helping them fully understand the benefits of protecting their pets with Trupanion. You’ll skillfully navigate objections and sensitive situations, work --- Source: jobicy - Trupanion

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. ROLE OVERVIEWThe Senior Renewals Operations Manager, Customer Success is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Customer Success organization. Acting as a key operational partner to the VP of Customer Success, this role owns the end-to-end Customer Success Manager (CSM) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.Positioned at the center of the customer experience ecosystem, this role aligns Customer Success with Renewals, Support, Professional Services, and Sales to ensure a seamless, scalable, and predictable customer journey. The role leverages data, analytics, and AI-driven capabilities to improve retention, expansion, and overall customer outcomes. This is a high-impact individu --- Source: jobicy - Veeam Software

A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge with raving fans and new customers signing up every day. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation! More about our team and company: Fleetio overview video: https://www.youtube.com/watch?v=YoXyXTFWbkg Our careers page: https://www.fleetio.com/careers The Customer Support team is seeking a knowledgeable and customer-focused individual to join our team as an Associate Customer Support Specialist in the United Kingdom! As an Associate Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers. You will play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences. This position requires a deep understanding of fleet management software, strong problem-solving skills, and the ability to communicate technical concepts effectively. Who you areThe ideal candidate for this role has served as the primary point of contact for basic technical support and product-related inquiries from customers in the software space. You've provided exceptional customer service --- Source: jobicy - Fleetio

About Coursera Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog. Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to worldclass learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world’s most comprehensive skills development platforms. Why Join Us At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to --- Source: jobicy - Coursera

Program Lead (Advanced Associate, Customer Service)At Pearson, our purpose is to help people realize the life they imagine through learning. We’re a place where talented people with different viewpoints can have their voices valued and heard and we’re intentionally building a culture of belonging designed to attract and promote innovative, and skilled people, where everyone has the opportunity to make progress in their careers.Your Opportunity    Join the Evaluations Systems group of Pearson customer contact center team where we are dedicated to helping support candidates and clients throughout their certification testing process. The Evaluation Systems group of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring.  We work in a collaborative environment and are passionate about education.  Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).  The Program Lead serves as a liaison between assigned Program teams, the Customer Contact Center, and other internal departments. This role maintains awareness of Customer Contact Center activity associated with assigned programs, communicates p --- Source: jobicy - Pearson

Floor Coach (Advanced Associate, Customer Service)  At Pearson, our purpose is to help people realize the life they imagine through learning. We’re a place where talented people with different viewpoints can have their voices valued and heard and we’re intentionally building a culture of belonging designed to attract and promote innovative, and skilled people, where everyone has the opportunity to make progress in their careers.Your Opportunity    Join the Evaluations Systems group of Pearson customer contact center team where we are dedicated to helping support candidates and clients throughout their certification testing process. The Evaluation Systems group of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring.  We work in a collaborative environment and are passionate about education.  Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).   The Floor Coach is an escalation point for our custom teacher licensure testing program candidates who may require assistance throughout the exam process. As an Advanced Associate, you will focus on both live troubleshooting and post-issue res --- Source: jobicy - Pearson

Have you always considered yourself a natural leader? Are you proud of your Bulgarian language and organizational skills? If you think you have the ability to motivate and manage people in a creative way, then you are the one we are looking for!While leading a team of agents, supporting exceptional clients, and providing satisfaction to both the company and the customer, your main duties and responsibilities would be:Improving common communication through timely and accurate provision of information for the purpose of joint developmentOrganizing a team that will provide quality information about a particular service in the appropriate time periodRespecting the agreed SLA with the clientQuality and timely reporting to the clientData entry and monitoring of PNL statusMotivating and inspiring members as well as creating an atmosphere oriented towards open communication, trust, and the existence of teamworkParticipating in meetings needed for improvement of the quality of work and services - feedback, challenges, lessons learned, and joint challengesCreating a timetable for team members to meet customer service expectationsTaking care of working hours and requests for free days/absenceTransferring knowledge to new members of the teamWhat we expect from you:Fluency in Bulgarian and English – both written and spokenPrevious experience in Customer Support, Contact Center or a similar customer-facing environmentPrevious experience in a Team Leader, Supervisor, Senior Agent or similar --- Source: jobicy - Mplus

Research Analyst II - (26000594)Description Temple University's Institutional Research & Assessment Department is searching for a Research Analyst II!Become a part of the Temple family and you will have access to the following:A hybrid work schedule Full medical, dental, vision coveragePaid time off12 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREEA generous retirement plan and so much more!Salary Range: $49,250 - $56,000A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.Position SummaryThe Research Analyst II supports the university’s strategic planning and decision-making by conducting independent research and advanced data analysis. Reporting to the Assistant Vice Provost and Director of Data Analysis and Reporting, this role develops and executes quantitative and qualitative research projects, including forecasting and trend analyses related to student and institutional data.The position transforms complex data into actionable insights through statistical modeling, data visualization, and effective communication. The Research Analyst II partners with campus stakeholders to define analytical needs, ensures data integrity through validation and governance practices, and supports institutional reporting for internal and external audiences. This role --- Source: jobicy - Temple University

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.Location: Philippines (APAC region)About the roleAs a Customer Support Associate (CSA) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services.The role:Respond to customer inquiries via email, chat, or social media in a timely and professional mannerProvide accurate information and support to customers to resolve their issuesIdentify and escalate complex issues to Tier 2 support when necessaryCollaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issuesRecord and maintain accurate customer information within our CRM systems (Intercom & Salesfor --- Source: jobicy - Synthesia

TRAINING DATES & SCHEDULE:Our next start date is September 10, with virtual training beginning September 14Training is a structured, instructor-led program designed to set you up for success in the Customer Care Analyst role. The program includes a combination of foundational learning, system navigation, call handling practices and guided support as you build confidence in the role. Attendance is mandatory for the entire training period.Training is held Monday through Friday, 8:00 AM – 4:30 PM CST.The length of training may vary based on business needs and learning progression.Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST.WHAT WE CAN OFFER YOU: Hourly Wage: $21.00, plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.  WHAT YOU'LL DO: Provide exceptional service in a high-volume contact center environment by handling back-to-back inbound calls, many of which involve complex or emotionally sensitive situations. Support customers navigating challenging experiences with empathy, professionalism and urgency, de-escalating concerns and turning tough moments into positive outcomes. Manage multiple systems and screens while resolving inquiries accurately, all whil --- Source: jobicy - Mutual of Omaha