Customer Support & Success
Role Description
As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR).
You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox.
You will develop strong technical fluency across the Dropbox platform and engage confidently with IT administrators on product capabilities, security, configuration, integrations, governance, and customer workflows. You will help translate customers’ business and technical requirements into practical use cases, recommendations, and actionable insights for internal teams.
You will partner closely with Sales and cross-functional teams to align on account strategy, navigate technical and commercial complexities, mitigate renewal risks, identify appropriate growth opportunities, and deliver successful customer outcomes.
The successful candidate is results-driven, commercially minded, technically savvy, and customer-focused. They ar
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Source: jobicy - Dropbox
Who are we?
At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.
UpGuard is seeking a Head of AI, Automation & Analytics to lead A3, our central function for AI, workflow automation and analytics within the Operations department. You will lead a small team of a Lead AI & Automation Analyst and two AI & Automation Engineers, and work closely with the AI & Automation Enablement Lead in our People team.
You will set UpGuard's automation and AI strategy, decide what gets built, and make sure the AI agents and automated business processes the team delivers run on secure, reliable and well-governed platforms. Where a team can automate its own work, you give it the tools, standards and coaching to do so. Where the work spans several teams or is too complex for one team to build, your team delivers it directly.
What will you accomplish?
Set A3's charter, operating model a
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Source: jobicy - UpGuard
Contract type: Freelance
Language: Japanese (Japan)
Estimated volume: 8 - 10 hours
Start date: The project runs on a weekly basis.
We are looking for qualified raters to support a project focused on evaluating personalized search and location recommendations. This role involves rating the relevance and usefulness of suggested places based on personalized results and defined project guidelines.
’ :
✅Notices when recommendations actually make sense
Thinks critically about usefulness, intent, and context
️Cares about accuracy in digital experiences
This project is built for you.
What you will do:
Review search queries with results personalized based on your activity history
Evaluate suggested places (e.g., restaurants or locations) related to places you’ve previously visited
Rate whether the suggested places are relevant and useful
Follow project guidelines and complete tasks accurately
Requirements:
To be located and have the right to work in Japan.
An existing, actively used Gmail account with prior usage history on Google Maps.
Participation is limited to maximum three project rounds. Please note that the task request will be dynamic and we will be providing you with a heads-up as soon as possible once there is a project round available for you.
Please note:
This project requires opt-in, consent-based access to limited elements of your activity history. A consent form will be provided for you to review and sign before participation. Please note that the consent form and
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Source: jobicy - Welo Global
Overview
Are you passionate about languages, writing, and quality evaluation? We are launching an exciting language evaluation project and are looking for Japanese-speaking experts to join our team.
What you will do:
Identify realistic search-related failures where an AI model provides inadequate responses. Create search queries, test them, document what went wrong, and write instructions and evaluation criteria for correct answers.
Common issues: local relevance, source quality, outdated information, language mismatches, incomplete answers, and region-specific inapplicability. Testing multiple queries before finding failures is expected.
This is a practical, execution-focused role. We value hands-on performance and consistency over advanced academic training. Candidates who prefer theoretical/research work may not find this role a good fit.
Project Details:
- Start Date: ASAP
- Duration: Ongoing Project.
- Commitment: 20/hours week.
- Job Type: Freelance contract.
- Location: Japan, Remote
- Rate: $35-57.75 per hour.
Requirements:
- Research skills — ability to find and verify information from multiple sources; comfort navigating different websites, databases, and documentation
- Critical thinking — Can spot contradictions between sources, identify outdated information, and recognize when something doesn't apply to a specific locale/context
- Attention to detail — Can catch nuances in language, local variations (prices, regulations, requirements), and edge ca
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Source: jobicy - Welo Global
We are seeking a Prompt Engineer to be responsible for the end-to-end technical migration workflow for transitioning templates to LLM autoraters. The role is required to use client’s internal tools to leverage prompt engineering techniques to maximize model performance.
Responsibilities:
Utilize Automatic Prompt Generation (APG) tools to create baseline prompts for complex parent-child template clusters.
Run and supervise Automated Prompt Optimization (APO) tool, review the outputs, and flag when the APO reaches deadlocks or plateaus.
Manually draft, test, and refine prompts to navigate complex template architectures, overcome anti-patterns, and handle edge cases where tooling is lacking or broken. Solve edge-case scenarios by designing and refining manual prompts.
Monitor shadowbot runs to ensure sufficient disagreements (between human and LLM ratings) are registered, generated, and tracked.
Run prompt versions against established gold data to continuously measure autorater quality against the human crowd baseline, calculating accuracy metrics such as F1 scores, precision, and recall.
Draft technical launch readiness justifications (Launch Certification Documentation) for final.
Requirement:
Language Skills: Native fluency in Japanese and fluent in English.
Location: Must be based in Japan.
Education: Bachelor’s, Master’s, or Doctorate degree in Computer Science, Data Science, Computational Linguistics, Human-Computer Intera
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Source: jobicy - Welo Global
Overview
Are you passionate about languages, writing, and quality evaluation? We are launching an exciting language evaluation project and are looking for Mandarin-speaking experts to join our team.
In this role, you will contribute to training AI systems to better understand, generate, and refine language by performing structured evaluation and writing tasks, all from the comfort of your home and on a flexible schedule.
What you will do:
- Evaluate AI-generated responses for accuracy, grammar, and cultural relevance.
- Identify issues and provide refined, high-quality rewritten responses.
- Create natural prompts and responses in Mandarin to improve conversational datasets.
- Collaborate with global teams to help improve AI language models.
Project Details:
- Duration: 4 weeks.
- Rate: $40USD/hour
- Commitment: ~10 to 20 hours/week (flexible schedule).
- Job Type: Freelance contract.
- Location: Remote
Requirements:
- Background as a teacher (preferred but not a must) or experience in teaching/writing in Mandarin.
- Excellent written communication and strong grammatical accuracy.
- Familiarity with cultural nuances in Mandarin.
- Comfortable with structured tasks such as: preference ranking (factuality & locality), prompt-response writing, grammaticality checks, provision & improvement of text.
Note: Please do not use VPNs or IP-masking tools during the recruitment process — our security system requires accurate regional verification.
Job reference: #L1-CC1
Comp
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Source: jobicy - Welo Global
About Welocalize
Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.
Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com
Job Responsibilities:
This role involves managing translation and copy-editing tasks, ensuring high-quality linguistic deliverables for assigned projects or accounts. Responsibilities include coordinating with freelancers and agencies, maintaining language resources, resolving terminology queries, and collaborating with clients and internal teams to enhance workflow efficiency. The position also supports broader team efforts through editing, error arbitration, and active participation in quality initiatives. Job Reference: #LI-JC1
The following is a non-exhaustiv
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Source: jobicy - Welo Global
About Welo Life Sciences
Welo Life Sciences, a Welo Global brand, is a specialized language and technology partner serving pharmaceutical, CRO, and medical device organizations operating in regulated global markets. We deliver regulator-ready translation, linguistic validation, and localization solutions that support clinical trials, pharmacovigilance, regulatory affairs, labeling, and global commercialization. Our approach combines subject matter expertise with ISO-certified quality processes and technology-enabled workflows designed to integrate seamlessly into life sciences operations. With extensive experience supporting global product development and post-market requirements, Welo Life Sciences helps organizations accelerate timelines, protect data integrity, and maintain compliance across languages and regions. All solutions are delivered within a secure, audit-ready framework supported by seven ISO certifications. welolifesciences.com
This role involves managing translation and copy-editing tasks, ensuring high-quality linguistic deliverables for assigned projects or accounts. Responsibilities include coordinating freelancers, maintaining language resources, resolving terminology queries, and collaborating with clients and internal teams to enhance workflow efficiency.
This is a key position that requires a strong background in Life Sciences translation, with a focus on clinical research documents (clinical trial protocols, patient information sheets/informed consen
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Source: jobicy - Welo Global
Welo Data, part of Welocalize, is a global AI data company with 500,000+ contributors delivering high-quality, ethical data to train the world’s most advanced AI systems. We’re building smarter, more human AI with a diverse community in 100+ countries.
At Welo Data, Limitless AI. Limitless You. isn’t just a slogan—it’s our promise. We build smarter AI through the power of human contribution, offering limitless opportunities for our global community to grow, contribute, and work on their terms.
Are you detail-oriented and curious about tech?
Welo Data is building a global network of linguists, language enthusiasts, and culturally aware contributors to shape safer, smarter AI.
By joining our talent community, you’ll be first in line for flexible, remote projects in annotation, evaluation, and prompt creation—always on your terms.
Note: This is not an active job opening. By applying, you’ll join our global contributor network. When a project aligns with your skills and availability, we’ll reach out with all the details, including scope, timeline, and compensation.
What You’ll Need
- Native or near-native fluency in Ilocano
- Based in: Worldwide, Remote
- English proficiency
- Comfortable with digital tools
- Detail-oriented and curious
Why Join Us?
Limitless You – Work when and where you want, with room to grow
Limitless AI – Contribute to smarter, more inclusive AI
Be Part of Us – Join a global, supportive community
About our projects:
Welo Data projects vary by scope
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Source: jobicy - Welo Global
About Welocalize
Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.
Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com
Job Responsibilities:
This role involves managing translation and copy-editing tasks, ensuring high-quality linguistic deliverables for assigned projects or accounts. Responsibilities include coordinating with freelancers and agencies, maintaining language resources, resolving terminology queries, and collaborating with clients and internal teams to enhance workflow efficiency. Job Reference: #LI-JC1
The following is a non-exhaustive list of responsibilities and areas of ownership for this role:
Performing copy-edit tasks on assigned projects or accounts
Perform
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Source: jobicy - Welo Global